Terms & Conditions

Please read the terms and conditions ("Terms and Conditions") set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.
In terms of Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.besstoo.com and our “besstoo” application for mobile (App).
The domain name www.besstoo.com and our “besstoo” application for mobile (hereinafter referred to as “the Website”) are owned by Besstoo Facilities Pvt. Ltd (hereinafter referred to as the “Company”), a Private Limited Company incorporated under the Companies Act 1956/ Companies Act 2013 having its registered office at registered office at 30/C/H/5 SUREN SARKAR ROAD, KOLKATA 700010, WEST BENGAL, INDIA.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website and ordering the Goods and Services available on the Website by providing Registration Data while registering on the Website. The site also providing its services without registration does not absolve you of this contractual relationship. The term "We", "Us", "Our" or “Besstoo” shall mean the Company. The headings of each section in this Agreement are only for the purpose of organizing the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner. Further, the headings have no legal or contractual value.
By agreeing to these Terms of Service, You represent that you are at least 18 (Eighteen) years of age and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to change the Terms of Use and Privacy Policy at any time without notice posting changes on the Website and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Website. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the Privacy Policy and note the changes made on the Website. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and Privacy Policy.


We take the orders, collect payments and deliver the food at the doorstep of the User. Any order placed by the consumer is subject to product availability, delivery capacity and acceptance by Besstoo.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


: You are required to provide us with your e-mail, login/ password while placing your order through this Website. By using this Website, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, from us at any time with the use of the telephone that has been provided by you for the use of this website which are subject to the Privacy Policy. This includes contacting you through information received through other parties. The use of this website is also your consent to receive SMSs from us at any time we deem fit. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls. In case you wish to stop contact from us for the same, you may send us a mail to the effect at h4@besstoo.com. You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document and all other policies followed by us. Such contact will be made only in pursuance of such objectives, and no other calls will be made. The sharing of the information provided by you will be governed by the Privacy Policy and we will not give out such contact information of yours to third parties not connected with the Website.
By creating an account with Besstoo, you agree that the brand may send you informational texts (SMS) as part of the normal business operation with regards to your use of the services. You may opt-out of receiving text (SMS) messages from Besstoo at any time by sending an email to h4@besstoo.com indicating that you no longer wish to receive such messages, along with the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the services.


1.Any contract for the supply of Food/ Goods or Services from this Website is between you and the Besstoo. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
2.Food Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
3.Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
4.When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
5.We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
6.Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and participating chefs/ homemakers/ Restaurants/ Single Kitchens and Sweet Shops. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we or the participating chefs/ homemakers/ Restaurants/ Single Kitchens and Sweet Shops will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity. If the product for which you placed the order is not available or if we are not able to your deliver to your location, we will inform you through Phone Call or SMS.


1.Any contract for the supply of Food/ Goods or Services from this Website is between you and the Besstoo. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
2.All prices listed on the Website are correct at the time of publication. We also reserve the right to alter the Goods or Services available for sale on the Website.
3.All prices for delivery by Besstoo or a third party provider assigned by Besstoo listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future
4.The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit, debit card or bank transfers.
5.If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
6.If a customer pays more than once for the same order by mistake, the extra amount will be refunded via same source within 15 to 20 working days.


1.Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address chosen by you at the time of ordering.
2.If delivery is done by the service partners or its delivery partners, it is the service partner’s sole responsibility to provide Food Delivery in a timely manner.
3.In the case delivery is done by Besstoo or a third party delivery partner assigned by Besstoo, we will give great care to deliver in a timely manner. Besstoo takes no responsibility for late delivery for reasons beyond its control.
4.All orders are delivered by Besstoo Delivery Network. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us and we will try to ensure that you receive your order as quickly as possible.
5.In case of a late delivery, the delivery charge will neither be voided nor refunded by Besstoo.
6.All risk in the Goods and the Food Delivery shall pass to you upon delivery.
7.If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
8.You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
9.Besstoo and Participating Chefs/ homemakers, who will prepare your order, will try our best to deliver the product to you at the place of delivery requested by you in your order within the time confirmed and will aim to inform you if they expect that they are unable to meet the estimated delivery time.
10.Besstoo shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
11.Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
12.In case of the unlikely event of non delivery of the food items for reasons beyond the control of the customer, Besstoo, will refund the full amount to the customer including the delivery charges, within will be 15 to 20 working days via the same source by which the payment was made..
13.Your delivery address should be under serviceable network of Besstoo.
14.Payment to the courier staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges.


1.The cancellation of “Grab a Meal” order made by you should be cancelled within 10 (Ten) minutes of placing the order. Any cancellation made after such period of 10 minutes shall not be entertained and We shall be entitled to receive the entire amount of the order placed by you. For “Party order” and “Homemade Bakeries” section order can be cancelled at least 24 hours before.
2.We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made
3.If the cancellation was made in time then we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
4.In the unlikely event that, we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), we would inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.


We take complaints very seriously and aim to respond to your complaints within 7 business days. All complaints should be addressed to h4@besstoo.com. The Customer Support Team can through live message feed.


Your submission of personal information through the Website/App is governed by our Privacy Policy. Please view our Privacy Policy.


All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), apart from the ones owned by Us, is a third party user generated content and We have no control over such third party user generated content. Other than when provided for, the use of such content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed. The content that you post will become our property and you grant us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide and are not entitled to any payment or other compensation for such use.


Occasionally there may be information on our website or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related Website/App is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related Website/App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website/App should be taken to indicate that all information in the Service or on any related Website/App has been modified or updated.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to You through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.


You agree to indemnify, defend and hold harmless Us and Our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and shall be subject to the jurisdiction of the courts in Kolkata.


If you have any questions regarding the Agreement, the practices of Besstoo or any complaints with the service, you can e-mail us at h4@sesstoo.com.


1.All prices are in Indian Rupees. Prices are inclusive of taxes unless otherwise indicated
2.We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
3.We may alter or vary the Terms and Conditions at any time without notice to you.
4.Payment must be made either at the time of ordering the Food Delivery, Goods or Services from us by credit card/ debit card, net banking or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.
5.Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
6.Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
7.The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
8.If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
9.These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.
10.No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
11.These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the local jurisdiction. All dealings, correspondence and contacts between us shall be made or conducted in the English language.