This Privacy Policy governs the manner in which Besstoo Facilities Private Limited collects, uses maintains and discloses information collected from users (each a “User”) of www.besstoo.com ("Website") and Besstoo ("App"). Website and App are jointly referred as “Besstoo”.


Besstoo knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly and we value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. In order to use Besstoo Services, you are required to register yourself by providing the following information which includes, but may not be limited to your Name; E-mail Address; Postal Address, Contact Number; and Credit Card/ Debit Card/ Bank Account details. By using the Service in any manner, including, but not limited to, visiting or browsing Besstoo or contributing content, information, or other materials or services to Besstoo, you agree to be bound by this Privacy Policy and your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. If you do not agree to any Besstoo policies, please do not use or access Besstoo. By mere use of Besstoo, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use of Besstoo. Should you have any concerns about this policy, please contact our customer support team.

Collection of personally identifiable information and other information

We collect personal information from you when you order foods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below). Besstoo will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geo-location, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about Besstoo and other services we think you may be interested in. We might collect this personal information through: online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing. We do not collect sensitive information (includes all data, in its original and duplicate form, for which there is either a legal, ethical, or contractual requirement that it be protected or access-restricted) about you.

Notification of modifications and changes to the terms & conditions and privacy policy

We reserve the right to change the Terms and Privacy Policy from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this website immediately.

Use of “cookie” or “cache”

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookie/Cache are alphanumeric identifiers that we transfer to your computer’s/mobile’s hard drive through your browser to enable our systems to recognize your browser and to provide features such as ‘Recommended for You’, personalized advertisements on other websites. Cookie/Cache is useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cache in your mobile’s hard drive. The cookie/cache does not contain any of your personally identifiable information. We use data collection devices such as cookie/cache on certain pages of Besstoo to help analyze our page flows, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a cookie/cache. Cookies/Cache may be used irrespective of you registering with us or not. We also use cookie/cache to allow you to enter your password less frequently during a session. Cache can also help us provide information that is targeted to your interests. Most cookie/cache is "session cookie/cache," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookie/cache if your browser permits, although in that case you may not be able to use certain features on Besstoo and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter cookie/cache or other similar devices on certain pages of Besstoo that are placed by third parties. We do not control the use of cookie/cache by third parties. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new caches, how to have the browser notify you when you receive a new cache and how to disable cookie/cache altogether. However, because cookie/cache allows you to take advantage of some of our essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookie/cache, you will not be able to add items to your Cart, proceed to Checkout, or use any Besstoo Products and Services that require you to Sign in. Please note it may be possible to disable some (but not all) cookies/cache through your device or browser settings, but doing so may interfere with certain functionality of the Services. Third party vendors may use cookies to serve ads based on your visits to Besstoo. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. Additionally, you may choose to opt-out of the Double Click cookie that Google and its partners use for interest-based advertising by visiting Ads Settings.

Use of demographic / profile data / your information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money, if any; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on Besstoo. We identify and use your IP address to help diagnose problems with our server, and to administer our services. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like PIN code, age, or income level). We use this data to tailor your experience at Besstoo, providing you with content and Products that we think you might be interested in and to display content according to your preferences.


You further acknowledge that the Website may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

Links to other sites

Besstoo may include third-party advertising and links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites or services, which may be linked, on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties’ privacy policies. You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. We use third-party advertising companies to serve ads when you visit Besstoo. You may visit the third party websites and choose to opt-out of the use of cookies/cache for interest-based advertising if the third party offers such an option.

Data retention and account termination

You can close your account by visiting your profile settings page on Besstoo. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or De-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.


We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the Site to any third party. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.


We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the website, the internet generally, and the documents you post or access and for your conduct on and off the Site.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: support@besstoo.com